Dispatch timing
In-stock bundles, closures and frontals ship within 2 business days of your order being confirmed. Once your order is packed, you'll receive tracking so you can follow it the rest of the way.
Custom wigs are made to order rather than pulled from stock, since each one is built to your specified length, density, cap size and part. Once your specs and payment are confirmed we will give you an exact ship date on WhatsApp before you finalize your order.
Shipping options.
We quote shipping on WhatsApp before you pay, based on your address and how quickly you need the order. Every parcel ships tracked, and we send the tracking number as soon as it is on its way.
In-stock bundles, closures and frontals are dispatched within two business days of a confirmed order. Made-to-order units ship once they are built, on the date we confirm with you up front.
Returns & exchanges
We want you to be happy with what arrives, and we also have to protect the integrity of hair products once they leave our hands. Our policy is built around that balance:
- Units must be unused and uninstalled, with lace uncut and unaltered.
- Items must be returned in their original bundle ties and packaging.
- Contact us on WhatsApp as soon as your order arrives if you intend to return it, so we can start the process while the unit is still unused.
- Custom-built and colored/dyed units are final sale and cannot be returned or exchanged, since they're made specifically to your order.
- If your order arrives damaged in transit, photograph the packaging and item as soon as you notice the damage and contact us within 48 hours so we can start a claim with the carrier and arrange a replacement or refund.
Approved returns are refunded to the original payment method once the item is received and inspected. Exchanges for a different length or texture are handled the same way, subject to availability.
Problem with your order?
If anything about your order looks off — wrong length, texture that doesn't match what you ordered, or a damaged package — don't hesitate to reach out. Message us through the contact page with your order details and photos where relevant, and we'll sort it out as quickly as we can.